As part of its webinar series on supporting a new digital patient journey, Solutionreach recently shared some of the key areas of focus when communicating with patients during COVID-19. As patients look for a variety of up-to-date information, their healthcare provider could likely be their best source of trusted information.
Provide a Touch-Free Patient Experience with OperaDDS
Social distancing massively effects the dental industry, forcing us to change what our standard procedures are. In this new reality, we can’t just go paperless, we must go touchless. Continue reading for steps dental practices can take to provide a touch-free dental experience.
How to Construct a Curbside Waiting Room
Curbside waiting rooms and curbside check-in have become a necessity for dental practices. The experts at RevenueWell share how to successfully communicate, and create, this new reality to patients.
A New Normal in Dentistry: The Touch-Free Patient Experience
As dental offices re-open and face the challenges created by COVID-19, how can a practice maintain the patient experience that patients have come to expect yet create reduced contact points within the practice? Ann-Marie DePalma, RDH, shares several ways to create a touchless patient experience.
The Road to Reopening: One Dental Practice’s Path to Safely Getting Back to Business
When Melissa Brown, DDS, founded Murray Hill Family Dental, she worked hard to prepare for many different business situations. But needing to close and reopen her practices due to a global pandemic isn’t one she could have imagined. Along with her husband, Troy Walton, director of business operations, they have built a loyal customer following and are an active and important part of their community.
Could Your Dental Practice Benefit from Scent Branding?
Complimentary beverages, relaxing playlists and new patient office tours are all easy ways to improve patient comfort. But what about scent branding? Tapping into the sense of smell can elevate the quality of an interaction and the possibility of creating a loyal patient.
Patient Communications: Say the Right Thing More Often
Whether right before patients come in for an appointment, while in the waiting room, when they’re in the chair, just after their appointment or in between visits, you should always be communicating.
How to Automate Patient Engagement
Patients who are engaged with their providers value dentistry more and are more willing to commit to case acceptance. With engagement and education, patients begin to see the importance of oral health. Here are a few tools for improving patient engagement.
Roleplaying for Success
Scripting the initial greeting of the all-important telephone call is a great way to ensure that each patient and future patient receives the same five-star service. What to say when...
3 Educational Videos for Dental Implant Patients
It’s easy to understand why patients facing a tooth implant can be confused. There are so many things to consider. How is the implant placed? What are alternative treatments? How...
4 Best Practices for Patient Postoperative Care Instructions
All successful oral surgeries require an equilibrium of effort between practitioner and patient: excellent dentistry on your part, and an adherence to postoperative care instructions on the part of the...
A Practice Focused on People, Friends and Community
For Office Manager Cyndi Hanna and the staff at Downtown Dental on 4th in Pasco, Wash., dentistry is about far more than clean teeth and healthy mouths – it’s about...
Explaining the Benefits of Sedation Dentistry
In today’s busy dental practices, where general dentists are doing more complex treatment cases, it is more important than ever that dental teams are aware of how the practice makes...
Put patient safety first with eye protection
Dental clinicians and staff wear eye protection because it’s a requirement to keep them safe while at work. So why not offer the same protection to patients? Imagine this scenario:...
Intelligent alerts with IntelliCare
After just returning from the 11th Annual American Association of Dental Office Managers (AADOM) Conference in Nashville, it occurred to me how many offices are still not benefitting from a...
Fluoride Varnish: Is it Right for Your Patients and Practice?
We all know that good oral healthcare begins at an early age (by age 1, if we’re following the guidelines of the American Association of Pediatric Dentistry and American Dental Association)....
3 reasons to implement hands-free isolation at your practice
Dental isolation has been around for many years but in the last decade there has been new, innovative technology allowing for a more effective and efficient way to isolate the...
Enhance the Patient Check-In Process
Implementing technology to improve the patient experience and applying the most appropriate technologies to simplify processes is something I help dental offices do every day. Eliminating paper, clipboards and manual...
Finding work-life balance
Doctors Steven Ozer and Anne Norris-Ozer built their thriving Manhattan Beach, Calif., dental practice, Beach Teeth, while raising three sons who are now ages 22, 24 and 26. When their...
Informed Consent: Make Sure Your Patients Understand What They Are Being Told
I can recall many years ago when patients would enter a dental office, sit quietly in a treatment room and allow the dentist to perform whatever treatment the provider deemed...
Interview with Dr. Morris – Being an Endodontist
Being an endodontist is no easy task, especially when you consider that one of the big challenges is breaking down the perception that a lot of patients have of what...
3 Reasons Patients Love Technology
Looking to invest in state-of-the-art technology to improve patient care and increase production? Fearful of how your practice can afford it? Take heart! Using proper training and great communication skills,...
The Art of Dentistry at Scripps Rock Dental
“I’m a big rock and roll fan and have been since I was young,” said Anthony Hatch, DDS, who has decked out his San Diego practice with rock and roll...
Practice management rolls smoothly at Scripps Rock Dental
When Laura Hatch and her husband, dentist Anthony Hatch, opened the doors at their Maryland practice in 2003, they chose a rock and roll theme that has carried over to...
Opening your own practice – what you need to know
Dee Dee Meevasin, DMD, has learned a lot from her mentor, Dr. James Saycich, her dentist since she was a child. Dr. Saycich inspired her to go into dentistry while...
How to Keep Your Patients: Hygienists Have a Role in Keeping Hygiene Filled
For many patients, getting to see the hygienist whom they have become accustomed to is something to look forward to when attending regular hygiene appointments. Much like having a favorite...
What’s in Your Wallet?
I do not watch a lot of television; however, being a huge football fan my television stays on more often than not these days. I love watching the game, and...
An office manager with a vision
“So how do you put a geeky germophobe to good use? Make him office manager.” This is the introduction to Mike Cruz, Office Manager at Dee for Dentist Family &...
Connecting with a community through dentistry
For Peter J. Repole, DMD, and his wife, Mary, the coastal town of Eastport, Maine became a beloved vacation destination because of its breathtaking natural beauty and small town atmosphere....
You Had Me at Hello: The Vital Role of the New Patient Phone Call
The patient experience begins the moment they call your practice. Actually, it began when they made the decision to call your office to make the appointment. That is when they...