Excellent dental patient communication relies equally on skilled front desk staff and streamlined operations. RevenueWell shares some front desk practices when handling patient communication over the phone or in-person for your dental practice.
5 in-office communication tips for happier patients
The folks at Solutionreach have put together five tips and best practices to help ensure your patients not only get great patient engagement leading up to and after their appointment, but during the in-office visit as well.
9 Tips for Creating a Patient-Centered Schedule
The patient schedule is a focal point when creating and managing a patient-centered practice. If you want to create a strong, productive patient base that understands the urgency and value of their appointment, consider these nine tips when creating your patient-centered schedule.
Dr. David Rice: 4 Ways to STOP Wasting Chair Time
Dr. Rice discusses four areas of your practice to improve on to increase productivity.
From Emergency to Complete Care: A Three-Step Guide from igniteDDS
With dental emergencies – in particular cracked teeth – on the rise, we decided to ask David Rice, DDS, founder of igniteDDS to share his best approach for squeezing in dental emergencies during regular office hours and how to convert those emergencies into comprehensive care patients.
Patient Recall Marketing Webinar Series: Power Your Patient Comeback
As dental care in the age of COVID-19 starts to feel routine again, many practice owners are looking for new ways to cut costs and run their offices more efficiently. In a new webinar series, you’ll learn how marketing and communication software solutions like Solutionreach and OperaDDS can help you kickstart your schedule and boost your patients’ return appointments with convenient, automated and measurable patient outreach tools.
Educating Patients on the Importance of Oral Health and Routine Dental Care
Making sure patients are well informed of the importance of oral health before they even book their hygiene appointment can help curb anxiety or other barriers that may be preventing them from coming into the dental office. And with staff training on how to communicate key oral health messages with patients, the oral hygiene appointment can be the perfect way to build relationships and trust with patients.
The WHO Just Recommended the Delay of Routine Dental Care due to COVID-19. Now What?
The WHO recently recommended the delay of routine dental care in certain situations due to COVID-19. In a written response, the ADA said it “respectfully yet strongly disagrees” with the WHO’s recommendation. Roger P. Levin, DDS, shared a video outlining a scripted response dental practices can use to address patient concerns. Dr. Levin also offers three signs that may signal patients are opting out of routine dental care due to this news.
How a Minnesota Practice Is Using Teledentistry to Advance Patient-Centered Care
When COVID-19 limited dental care in the midwestern state to emergencies only, Megan Beuckens, DDS, knew she had to find new ways to extend her skills beyond the reach of her operatory.
How One Dental Practice Found Success with Teledentistry Amid the Coronavirus Pandemic
Michael Cruz and Dee Dee Meevasin, DMD, were running critical business operations at full sprint when the COVID-19 pandemic arrived in Las Vegas, threatening to stop them in their tracks. The technology-forward dental practice found ways to remain operational when faced with taking emergency appointments only. Teledentistry from OperaDDS allowed for virtual consults, triaging and as a general screening and communication tool.
3 Steps to Create a Positive Patient Experience in the “New Normal”
Keeping patients updated with paperwork, reminders for their appointments and a list of what to expect when they get to the office will help ensure they keep their appointment. Here are three steps to create a positive patient experience and help make sure your schedule stays full and breaking appointments is a rarity.
Patient Messaging During COVID-19: Digital Communication Tools from Solutionreach
As part of its webinar series on supporting a new digital patient journey, Solutionreach recently shared some of the key areas of focus when communicating with patients during COVID-19. As patients look for a variety of up-to-date information, their healthcare provider could likely be their best source of trusted information.
A New Normal in Dentistry: The Touch-Free Patient Experience
As dental offices re-open and face the challenges created by COVID-19, how can a practice maintain the patient experience that patients have come to expect yet create reduced contact points within the practice? Ann-Marie DePalma, RDH, shares several ways to create a touchless patient experience.
Patients, Team and Office – What to Think About as You Look to Reopen Your Dental Practice
After being closed for a few weeks, reopening your dental practice can be a stressful task that may not be well rehearsed among your staff. Creating a task list, communicating with your staff and patients, and ensuring a safe office space will help assure a smooth reopening transition.
Social Distancing in Dentistry: HIPAA Compliance and Teledentistry Partners
Amid the coronavirus pandemic, many dentists have turned to teledentistry to stay connected with patients while practicing social distancing; providing consultation, evaluation and next step actions. But as with any new technology, teledentistry brings about new questions. Healthcare risk management and compliance expert, Linda Harvey, RDH, shares her expertise in assuring the teledentistry technology you choose for your practice is compliant with HIPAA rules and keeps the privacy and security of your patients intact.
COVID-19: Six Resources from RevenueWell for Communicating with Patients
With the coronavirus outbreak affecting dental practices all over the country, RevenueWell has highlighted six tools for communicating with patients to minimize the impact of the pandemic to your practice.
Patient Communications: Say the Right Thing More Often
Whether right before patients come in for an appointment, while in the waiting room, when they’re in the chair, just after their appointment or in between visits, you should always be communicating.
How to Automate Patient Engagement
Patients who are engaged with their providers value dentistry more and are more willing to commit to case acceptance. With engagement and education, patients begin to see the importance of oral health. Here are a few tools for improving patient engagement.
Are You Equipped to Succeed? Patient Preferences Infographic
How do your patients prefer to receive communication such as appointment confirmations and reminders from you? Chances are the answer is not one-size-fits all...nor should it be in 2018! More...
10 Stats That will 100% Convince You to Start Texting Your Patients
"The customer is king." "The customer is always right." "When the customer comes first, the customer will last." Every dental practice knows that putting the customer first is essential to...
A Realistic Guide for Talking to Your Patients About Teeth Whitening
Your patients want to look and feel their best – which includes sporting beautiful pearly whites. That’s why offering teeth whitening services at your practice is a no-brainer since every...
Following Up on That Unscheduled Treatment
While absence might make the heart grow fonder in some facets of life, time tends to work against us when it comes to things that we are not so naturally...
Blogging Basics: What You Need to Know to Get Started
Blogging can be a great communication and marketing tool for dental practices when done right. I won’t sit here and tell you they’re easy and every practice should have one,...
How Much Does It Really Cost to Send a Laser Postcard?
Here at RevenueWell, we've helped thousands of dental offices eliminate the need to manually send letters and postcards for a host of common communications. From recalls and patient reactivation to...
Content Marketing: What It Is and How to Make It Work
It is a universally accepted truth these days that you need to proactively market your practice to grow. And while many in our industry think of “marketing” as a somewhat...
Maximizing Internal Marketing Opportunities
There are moments when you know you need to do something to increase your productivity or to increase new patients, but the idea of investing in such efforts seems so...
8 Great Patient Marketing Campaigns to Send This December
To be a successful, modern dental practice one has to market outside of the waiting room. While your front-of-the-house team can help you score referrals and keep your active patients...
Eaglesoft Tip: Enhance Patient Communication in Your Office
As an educator, one thing I’m always very conscious of is my communication skills. I’m always looking for better ways to get my point across whether it’s in writing blog...