In honor of Office Manager Appreciation Month, we’ve gathered a list of ways to honor these everyday heroes like the rockstars they are. Plus, we’re giving away a $500 Spafinder Gift Card to one lucky office manager!
3 Steps to Conquer Dentistry’s Staffing Problem
David Rice, DDS, founder of igniteDDS, shares how focusing on dental practice culture can lead to a reduction of staff turnover and help your practice grow.
Want Dental Office Team Success? Understand These 6 Core Needs
Ever thought about what gets in your way? What keeps you or your dental office team from doing your best work or having extraordinary relationships? Do you avoid dealing with...
Hire Right for Your Culture
Have you ever hired the wrong person? We’ve all been there. Bringing on a team member that is the wrong fit wastes time and energy, and impacts your bottom line....
Network, learn and have fun at the AADOM annual conference
Registration for the annual American Association of Dental Office Managers (AADOM) conference on September 19-20 in Orlando, Fla., is almost filled up! If you’ve been sitting on the fence about...
Managing Change
As a technology leader, Patterson eagerly brings the newest cutting-edge technology to customers in practices across the country. However, not all end users of this technology look forward to its...
Meetings, Meetings, Meetings
The typical dental office has several regular meetings that can help to keep the team on track. We hear from our members that as the staff gets bigger, the meetings...
A Team Huddle That Gets Rave Reviews or Another Boring Meeting?
Believe it or not, the difference between your team and a dream team is not far off. The key is perspective. With a few tweaks to your team huddle approach...
Spring Cleaning: Get Organized With One Simple Exercise!
For most of us, spring cleaning means getting rid of the clutter that’s built up over the year and doing some serious scrubbing. While we’re accustomed to organizing our homes...
The Root of It: Thanks to Dental Assistants
This week is the 36th Annual Dental Assistants Recognition Week and we want to make it a very special week for some of our Off the Cusp readers. That’s why...
Thank You Dental Assistants
How amazing are the dental assistants in your office? Next week is the 36th Annual Dental Assistant Recognition Week (DARW), and it is a great time to let them know...
Dealing with Unhappy Patients
It’s inevitable … at some point in time you, or one of your staff members, will encounter a dissatisfied or unhappy patient. I am sure that your office or practice...
Five Steps to Better Problem-Solving
When a problem arises in your office or practice, your people often look to you to take action and provide a solution. And as a leader or manager, it is...
Practicing with the Masters
Our Eaglesoft Practicing with the Masters webinar series has been around for awhile now and we have heard rave reviews! Through these webinars, we bring industry leaders to you, allowing...
The Root of It: New Year’s Resolutions
Happy New Year! Now it is time to get to work on those resolutions. (In case you missed it, Mahlia Matsch, from our human resources department, had a wonderful post...
4 Rules for New Year’s Resolution Success
At the onset of each New Year, it’s tradition to go through the exercise of creating a list of resolutions. These lists commonly include things like losing weight, quitting a...
November Events
Here’s where you can find us in November. Be sure to come say hi; we’d love to chat with you! Arizona 11/11-11/16: Phoenix – Association of Military Surgeons of the...
How to Send Expiring Insurance Benefits Reminders with Eaglesoft
*REMINDER* This Year’s Insurance Benefits Will Expire Soon! Dental insurance can be confusing for patients and providers alike. When I worked in a dental office, a majority of my time...
8 Common Mistakes Managers Make (Part 8)
Mistake #8 – Failing to Make the Tough Decisions As the leader of your business, there are many people counting on you. There are some problems that only you, as...
Electronic Remittance Advice
Would you like to save time and increase efficiency while posting insurance payments? Then Eaglesoft has a solution for you! It’s called Electronic Remittance Advice or eRA, which is actually...
CAESY Printables in Eaglesoft
Did you know that as a value-added feature, CAESY Printables are included with Eaglesoft? Even better? These take-home patient education materials for post-op and preventive care can be tied to...
8 Common Mistakes Managers Make (Part 6)
Mistake #6 – Hire Too Quickly, Fire Too Slowly As busy as you are, having the “right people on the bus” is important to your business. A common mistake managers...
8 Common Mistakes Managers Make (Part 5)
Mistake #5 – Creating the Perception of Favoritism As a manager, you will connect with some employees better than others. While this is perfectly natural, these connections can lead to...
8 Common Mistakes Managers Make (Part 4)
Mistake #4 – Failing to Set Goals and Expectations It’s simple…when people don’t have a complete and accurate understanding of their goals and expectations, they are less productive. Research tells...
Eaglesoft’s Advanced Scheduling Features
If you’ve been reading my posts you are already well aware that Eaglesoft’s practice management software can help increase productivity and keep your office running efficiently. What some offices may...
Insurance Made Easy
For many dental offices, insurance related issues can be complicated; staff members may not fully grasp all the intricacies of the industry to begin with, much less feel confident enough...
10 Essential Treatment Plan Tips & Tricks
Give your patients the information they need to come to an informed decision and accept the treatment you recommend. Eaglesoft allows its users to effortlessly create comprehensive treatment plans in...
Is Your Practice Ready for Automatic Patient Communications?
I’m always amazed at how quickly the technology landscape changes at a dental office. From management software that integrates every part of the business, to 3D imaging, to chairside CAD/CAM...
Management vs. Leadership: What’s the Difference?
For many people, the terms “management” and “leadership” are interchangeable. While I believe there is some overlap, these two concepts are mostly mutually exclusive and are markedly different skills. While...
Eaglesoft’s Line Item Accounting
At Patterson, we listen to our Eaglesoft customers. You asked for line item accounting, and our developers delivered! Eaglesoft’s new Line Item Accounting system provides our users with greater accuracy...