5 Ways to Make Your Patients Feel Like Family
In the dental world, it’s the little things that keep your patients coming back cleaning after cleaning. Think of it like coming back home after college. Your mom makes your...
New Practice Checklist: 5 Things to Explore Before Opening Your Door!
Congratulations! You’ve chosen a fulfilling profession that has a direct, positive affect on people’s health, happiness, and overall well-being. Now you’re ready to begin a new chapter in your professional...
5 Playlists to Fit Your Office’s Vibe
Dental offices are well known for their unique sounds – the buzz of a toothbrush, the screech of a drill, the vacuum of a suction pump...faced with a chorus of...
Why We Claim, You Should Claim, With eClaims
Even the best jobs have aspects that aren’t particularly glamorous. Movie stars have to memorize lines, chefs have to chop onions, and famous musicians have to practice their scales. Dental...
Are Your Patients & Practice Protected? The Importance of an Emergency Medical Kit
The fact of the matter is this: medical emergencies are a frequent occurrence in dental offices, and being prepared to handle such an emergency properly and efficiently is of paramount...
Operation Operatory: Why (and How!) to Add an Operatory
Does your practice have 4 operatories? If you increase that number to 5, your revenue will increase by at least 20%. What about if your practice has 3 operatories, and...
7 Questions to ask Before Joining a Private Dental Practice
“There is nothing better than a successful associateship in a thriving private practice, especially if there is an opportunity for ownership down the road.” -Andrew Darke, MBA, National Practice Transitions...
Defending Against a Data Breach
We all hear about the large data breaches pulled off against huge companies such as Target or even the IRS, but the plain and simple truth is: You are more...
Silver Bells and Winter Sales
Another year has come and gone, and everywhere we look there are signs that winter is fast upon us. It has always amazed me how quickly a year will go...
It’s that Time of Year: Process Your End of Year in Eaglesoft
December is full of holiday cheer, music everywhere, lights blinking from afar and the sweet aroma of freshly baked cookies! This is the best time of year to celebrate 2015...
4 Actions That Create a Happier and More Successful Culture! Part II
In my previous post I covered the first two actions to help create a happier and more successful culture. Here are numbers three and four! Action Three – Monitor Results...
A gift that brings a lot of smiles
What’s the perfect gift for the office team that has everything? Education AND a charitable donation to a worthy cause! Through “A Future to Smile About,” Patterson Dental and the...
Common Hygiene Pitfalls and How to Avoid Them
Having a top-notch hygiene team is a wonderful thing, but assuming everything is being taken care of is a big mistake many practices make. In almost every practice we work...
Thoughts for New Dentists and Cosmetic Dentistry
Changing someone’s smile, changing someone’s life, improving someone’s self esteem –it probably isn’t too far fetched to say most dentists want to be associated with these types of cases. Helping...
Is Your Office a Target for a Data Breach?
Of the major threats that we see our customers presently facing, the most damaging of them is a breach of patient records. Unlike the cyber attacks that we read about...
New Patterson Technology FAQ Site Launched!
We are pleased to announce that the Patterson Technology FAQ site used by customers and employees of Patterson now has a fresh new look. The goal of the new update is...
Roleplaying for Success
Scripting the initial greeting of the all-important telephone call is a great way to ensure that each patient and future patient receives the same five-star service. What to say when...
4 Actions That Create a Happier and More Successful Culture! Part I
I absolutely love to help dental teams create a culture that they are happy to come to every day! What I have found after working with teams across the nation,...
The Biggest Mistake You’re Making on Facebook
Our research continues to show that the two biggest turnoffs that occur when a prospective new patient checks out a practice’s Facebook page for the first time, both revolve around...
Survey Says: “So Long Route Sheets!”
One common question I get when working with offices that have the desire to become as paperless as possible is “What about my route sheets? What do we use now?”...
OSHA and the Dental Hygienist’s Role
Established in 1971, the Occupational Safety and Health Administration’s (OSHA) primary mission is workplace safety in all industries. While many of the OSHA regulations apply to dentistry, dental professionals focus...
Six Steps To Maximize CEREC Profit Potential
Investments run deep in your practice: the best staff, the most efficient operations, and more advanced technology. If part of this effort involves CEREC, you understand patients aren’t the only...
Hygiene Goals Simplified
Every dental hygiene team member should have a productivity goal or target within the practice. What does this production goal represent? Is it a random number you come up with...
7 Ways to Stay on the Same Page With Your Team
Staying on the same page with your team isn’t something that just happens. If there is no effort and attention to detail in this aspect of your practice, your path...
Is Your Office a Target for a Cyber Attack?
With cyber crimes befalling major companies on what has become a regular occurrence, we all have to wonder if our businesses could be targets for a cyber attack. We here...
Outside-of-the-Box Benefits
Statistics show that most people do not leave their jobs because of pay or lack thereof. A perceived lack of value can cause team members to seek new opportunities if...
How Truthful Is Your Data?
How often do you audit your patient records? If this is not a regular task in your office, you may want to consider making it one. In order for us...
AADOM’s 11th Annual Conference Is a Wrap
The American Association of Dental Office Managers (AADOM) met in Nashville in August for three days of management courses and networking. Our team loves to catch up with members about...
4 Best Practices for Patient Postoperative Care Instructions
All successful oral surgeries require an equilibrium of effort between practitioner and patient: excellent dentistry on your part, and an adherence to postoperative care instructions on the part of the...
5 Steps to Practicing a Positive and Productive Daily Huddle
Daily huddles are the best way to keep everyone on the team informed on the goals for the day and make the day flow more smoothly! It is important that...