Capitalize on Teachable Moments
People learn during “teachable moments.” As a manager you need to be there to catch them performing well or performing poorly so you can capitalize on that opportunity. However, it...
Feedback
Most people’s reaction to their manager saying “Could you come here for a minute? I would like to give you some feedback” is not a positive one. That’s because many...
Setting Clear Expectations
A constant challenge for any manager is managing the performance of employees. We evaluate their technical proficiency, their ability to engage customers and their ability to work as a part...
Enhancing Culture Through Better Selection
Building culture within the workplace means more than just creating an enjoyable place for your staff to work. A strong culture creates an atmosphere in which the attitudes and behaviors...
Are you really listening?
Being an effective communicator is critical to being successful in any profession. The single most important communication skill one can possess is, at best, taken for granted and for many,...
How do I motivate my employees?
The success of any business is largely determined by how motivated its employees are to effectively and efficiently carry out the primary responsibilities of their role. Motivated employees are engaged,...