You Had Me at Hello: The Vital Role of the New Patient Phone Call
The patient experience begins the moment they call your practice. Actually, it began when they made the decision to call your office to make the appointment. That is when they...
OHA Spreads Message of the Importance of Oral Health with Fall for Smiles Campaign
According to a recent Oral Health America (OHA) survey, low-income Americans and those with children are more likely to delay and skip dental visits. That’s why OHA’s Fall for Smiles...
Exciting Changes in Eaglesoft 17
As a software trainer, I can’t wait to learn all I can about new Eaglesoft features. It excites me to see how these features can be used by practices to...
AADOM Conference Scholarship Winners Selected
In honor of the American Association of Dental Office Managers’ 10th anniversary, Patterson Dental is awarding 10 scholarships to attend this year’s AADOM National Conference, and we are pleased to...
Ignoring HIPAA Compliance Can Cost You
As I speak with dentists and team members across the country, I am surprised at the large numbers of people who don’t appreciate the potential for serious consequences to their...
Track for Success
Sometimes, the saying “The simple things are important and the important things are simple” really is true. But what does that look like in a dental practice, exactly? It means...
Decoding the Patient Mindset
You’ll hear a lot of talk these days about creating a great patient experience, but what are the practical steps to achieving that? What I’ve learned is that everything that...
Today, All Dental Marketing Is Digital Marketing
I was recently impressed with a blog post authored by Giselle Abramovich at Adobe entitled, “Make the Shift from Digital Marketing to Marketing in a Digital World.” Here’s a quote...
Patterson Offers 10 AADOM National Conference Scholarships
In honor of the American Association of Dental Office Managers’ 10th anniversary, Patterson Dental is awarding 10 scholarships to attend this year’s AADOM National Conference, held September 4-6, 2014, in...
The Importance of Your Data
I’m the IT support for my parents. Every time I travel to northern Minnesota, my parents have a list for me to help them with. Be it the DVD player...
Develop Your Blueprint for Success
If you’re building a new office or updating your existing space – or even just considering making a change – you don’t want to miss our Blueprint for Success event....
Culture: Don’t Let It Happen by Accident
I often ask my audiences for a show of hands if they have established standards for communication, behavior and attitude for their practice. At most I have had a total...
Infection Control and Compliance Answers in Just One Place? Yes, Really!
“Which contact time do we follow for our disinfectant – there are three times listed?” “How do I get our students to comply with PPE?” “Do I have to wear...
Growing Practice Profitability in the Internet Age
These days, it often seems like running a dental office has as much to do with search engine marketing, social media visibility and website lead management as it does with...
Give Dental Assistants a Hand – Dental Assistants Recognition Week
For many people, a trip to the dentist can be stressful and anxiety producing. A dental assistant who can ease the nerves and calm the fears of a patient is...
Sirona 3D Summit Spring 2014 Lineup
If you look out your window, it’s hard to believe that spring is just around the corner. As the blooms start to emerge from the buds on the trees, our...
Oral Health America’s Upcoming Gala Celebrates Smiles Across Generations
Oral Health America is excited to have both a new location and theme for our 24th Annual Gala and Benefit. Taking place February 19 at the historic Palmer House Hotel...
2013 Dental Office Design Competition Winners
At the recent ADA Annual Session in New Orleans, Louisiana, I had the unique opportunity to sit on the committee of judges that decided the winners of the 2013 Dental...
Eaglesoft Webinar: Year-End Wrap-Up
How well do you analyze the available dental benefits of your patients? We know the patient probably isn't vigorously reviewing their policy details, so they may not even know they...
Eaglesoft 17 at the ADA
In today’s world, we rely on our technology products to make every aspect of our lives easier and more productive. When a new technology is released, we can’t wait to...
Is it Time to Upgrade Your Office to 3D?
The change of seasons can prompt us to consider where we are in relation to where we want to be. With October upon us, and the leaves falling from the...
Putting the Care back in Recare
It’s been called many names, Continuing Care, Recare, or Recall and it’s been known to frustrate team members everywhere. No matter what you decide to call it the fact remains;...
AADOM 2013 Conference Recap
It’s hard to believe that another AADOM Conference has come and gone. This year’s conference, the 9th Annual, was held in Orlando Florida, September 19th – 20th, and was the...
Building On Your Parent’s Lessons
The world has changed. We see this change at every turn as technology influences all aspect of our lives. For those of us whose parents raised on us on the...
Patterson at AADOM 2013
This year is the 7th year that Patterson will be attending the American Association of Dental Office Managers, (AADOM), annual conference. It’s actually a milestone for us in that it...
Network, learn and have fun at the AADOM annual conference
Registration for the annual American Association of Dental Office Managers (AADOM) conference on September 19-20 in Orlando, Fla., is almost filled up! If you’ve been sitting on the fence about...
June 2013 Dental Events
Join us for the following events happening in June! Arizona 6/7: Mesa – OSHA Infection Control California 6/6: Manhattan Beach – Sirona Event Colorado 6/11: Grand Junction – Credit and...
May Events
Join us in May for the following events! California 5/9: Beverly Hills – Dr. LaSage Live CEREC Demo 5/10: Petaluma – Eaglesoft User Group Meeting 5/10: Valencia – Cone Beam...
The Real Deal Gets Social
If you’ve been to a trade show you know the organized chaos they can be; there is simply so much to do and see it can be impossible to fit...
Looking Back While Looking Ahead
It’s an exciting time at Oral Health America, with staff members both looking back at the work we did last year in preparation for our annual report and preparing for...