8 Common Mistakes Managers Make (Part 4)
Mistake #4 – Failing to Set Goals and Expectations It’s simple…when people don’t have a complete and accurate understanding of their goals and expectations, they are less productive. Research tells...
Pinterest Announcement
As many of you are aware, we are very active in the social media space and truly enjoy the interaction and conversations that take place there with dental professionals, vendors,...
Eaglesoft’s Advanced Scheduling Features
If you’ve been reading my posts you are already well aware that Eaglesoft’s practice management software can help increase productivity and keep your office running efficiently. What some offices may...
Twitter – How to Make the Most of Your Tweets
There’s a common reason many dental practices don’t see benefits from their tweets. Some people have the impression that social media is only about technology. The tendency then is to...
OSAP – Because Safety Matters
OSAP (Organization for Safety, Asepsis and Prevention) is a community of dental practices, educators and consultants, dental companies and stakeholders with interest in trusted information, education and resources in the...
8 Common Mistakes Managers Make (Part 3)
Mistake #3 – Not Delegating One of the biggest challenges for leaders is “letting go” of tasks and responsibilities that could be more efficiently handled by members of the team....
Insurance Made Easy
For many dental offices, insurance related issues can be complicated; staff members may not fully grasp all the intricacies of the industry to begin with, much less feel confident enough...
Are You Ready for CEREC 27 and a half?
Wow! Where to start … how about at the beginning? The beginning of CEREC 27 and a half officially starts in 16 days. If you ask anyone on our CEREC...
Doing Social Media Well
Social media has far outgrown its infancy, and is presently emerging from adolescence into full maturity. Many businesses worldwide, including the majority of Fortune 1000 companies, are utilizing social media...
Making the Most of the 8th Annual AADOM Conference
As the liaison between Patterson and AADOM (American Association of Dental Office Managers), I am so fortunate to attend their annual conference each year (this year in Scottsdale, Arizona). I’ve...
August Events
Here’s a list of some great events we’ll be a part of in August. Come find us! California 8/10 – Sunnyvale – Eaglesoft User Group Meeting 8/24 – El Segundo...
Fall Hygiene Guide
Watch your mailbox! On August 1, our Fall Hygiene Guide will be arriving at dental practices and hygienists’ homes all across the country. It will feature promotions, special pricing and...
Mac users – we heard you!
The Patterson Technology Center is excited to announce that as of Monday, July 23 we will be offering support for Eaglesoft software on Macintosh computers. Support will be available to...
What is your capacity to grow?
About two months ago, I had the pleasure of speaking with John Luginbill of The Heavyweights about social media strategy for dental practices. He brought up a rather simple concept...
8 Common Mistakes Managers Make (Part 2)
Mistake #2 – Lack of Feedback It is imperative that you consistently provide feedback to your team. People want to know how they are doing. As a manager, you need...
New Patterson Catalog
We are pleased to announce the arrival of the new 2012–2013 Annual Catalog! If you haven’t received your copy, we have extras. So please contact your territory representative or local...
10 Essential Treatment Plan Tips & Tricks
Give your patients the information they need to come to an informed decision and accept the treatment you recommend. Eaglesoft allows its users to effortlessly create comprehensive treatment plans in...
The CDC’s Guide to Writing for Social Media
The Electronic Media Branch at the Centers for Disease Control and Prevention (CDC) has developed a helpful guide to social media writing. This is a resource that is full of...
Help Others By Helping Yourself with DentaCheques
Throughout the year we at Dental Lifeline Network receive letters, thank you cards and other grateful messages from the many people who receive dental care through our programs. I recently...
Eleven Rules of Good Business
Taken from the November 1956 issue of Patterson’s monthly news publication, PHC Newswheel Digest: CUSTOMERS…are the most important people in any business. CUSTOMERS…are not dependent on us…we are dependent on...
Patterson Hardware
At Patterson, we pride ourselves in having everything your dental practice needs to thrive – being a one-stop shop. One of those things is hardware. Your practice needs to have...
Is Your Practice Ready for Automatic Patient Communications?
I’m always amazed at how quickly the technology landscape changes at a dental office. From management software that integrates every part of the business, to 3D imaging, to chairside CAD/CAM...
8 Common Mistakes Managers Make (Part 1)
Initially, I was going to direct this blog series at “new” managers by capturing some of the mistakes they make and distilling them down to those that are most common....
Why You Must Search Yourself on Facebook
When was the last time you searched your name or practice name on Facebook? If it’s been a while, you may want to do so today. I’m beginning to see...
CEREC 3D Summit
If you’re already a CEREC owner, you will not want to miss the 3D Summit for Digital Dentistry, which takes place on August 15, 2012 at the Venetian in Las...
CEREC Discovery
If you are a dentist who has been investigating the benefits of CAD/CAM, but you have not yet invested in the technology, here is your ultimate opportunity to Discover CEREC....
Visual Communication
“A picture is worth a thousand words.” It’s an adage that has almost become a cliché. We say it, we hear it, but does it impact how we choose to...
![Playing the Charity Card [PRESENTATION]](https://www.offthecusp.com/wp-content/uploads/2012/06/Smiles-Change-Lives.jpg)
Playing the Charity Card [PRESENTATION]
Our annual Dolphin meeting always features a handful of guest presenters, mainly made up of consultants and clinicians who share their expertise on practice trends throughout the dental specialty industry....
Management vs. Leadership: What’s the Difference?
For many people, the terms “management” and “leadership” are interchangeable. While I believe there is some overlap, these two concepts are mostly mutually exclusive and are markedly different skills. While...
Eaglesoft’s Line Item Accounting
At Patterson, we listen to our Eaglesoft customers. You asked for line item accounting, and our developers delivered! Eaglesoft’s new Line Item Accounting system provides our users with greater accuracy...