Strategies to Reduce Broken Appointments and No-Shows
As I review my clients’ practice goals for 2014, one goal that continues to be mentioned is reducing broken appointments and no-shows in the practice. In order to achieve the...
Secret Ingredient to Practice Success and Marketability
What is the definition of a team? Cathy Jameson describes a team as “a group of leaders working cohesively towards a common goal.” If you are a practice that wants...
6 Steps to Win Over a New Patient by the First Phone Call
Your patients have high expectations when it comes to customer service, so as you put telephone technique on your priority list, it is important for you to know that in...
Music and Young Patients: Setting the Tempo for the Ideal Patient Experience
[Verse] Just shoot for the stars If it feels right Then aim for my heart If you feel like And take me away, make it okay I swear I’ll behave...