4 Ways to Deal With An Unhappy Patient
Dealing with an unhappy patient can be both humbling and frustrating at the same time. Depending on the situation, you may be feeling empathy for them as they vent their...
New Office Designs Leave Less to the Imagination
Conventional wisdom says to leave a little something to the imagination. Our new remodel and office designs show that leaving less to the imagination isn’t always a bad thing. As...
Raise Practice Awareness Through Post-Halloween Sweet Swap
One-Click Download Your Complete, Turn-Key Program Have you ever sponsored a candy buyback program right after Halloween? If not, this is the year to try one! If so, here are...
Is it Time to Upgrade Your Office to 3D?
The change of seasons can prompt us to consider where we are in relation to where we want to be. With October upon us, and the leaves falling from the...
Eaglesoft Tip: Enhance Patient Communication in Your Office
As an educator, one thing I’m always very conscious of is my communication skills. I’m always looking for better ways to get my point across whether it’s in writing blog...
How Consumer Behavior Impacts Case Acceptance
Have you ever wondered why some patients say yes to treatment and others don’t? This question has been on the minds of practicing dentists since the inception of dentistry. So what is...
Social Networking – The Informal Communication
Over the past several months, I have heard multiple practices make comments about their concerns that their social media posts were not professional enough. Some practices are so concerned that...
Putting the Care back in Recare
It’s been called many names, Continuing Care, Recare, or Recall and it’s been known to frustrate team members everywhere. No matter what you decide to call it the fact remains;...
How To Create A Winning Brand On Social Media
Do you think about your brand before you post on social media? In fact, do you know what branding looks like on social media? Some service providers may tell you...
Support OSAP and Infection Prevention
When providing oral care to patients, safety and infection prevention matter. The Organization for Safety, Asepsis and Prevention (OSAP) is dedicated to preventing disease transmission and ensuring the safe and...
Changing Lives from Day One
A young dentist breaking out of dental school and into the profession has plenty to worry about. A partnership with Patterson Dental can help ease some of those concerns. That’s...
Are you taking advantage of Patterson Advantage?
It may be true that there’s no free lunch; but as a member of Patterson Advantage®, there is free money. As a member of the program, you’ll earn Advantage Dollars...
All Together Now: Tips to Improve Employee Engagement
Is your staff as engaged as you would like them to be? Are they energetic and excited when they walk through your office doors in the morning? Will they greet...
Getting Animated with CAESY
Visiting the dentist can be a stressful situation for some patients and as a dentist or hygienist, it’s important to have the capabilities to educate patients, keeping them at ease...
His First Practice, His First Partner
By promising a partnership with the practices it supports, Patterson Dental shows that its focus is on helping practices succeed. Dr. Randal Hadfield came to that conclusion when he started...
AADOM 2013 Conference Recap
It’s hard to believe that another AADOM Conference has come and gone. This year’s conference, the 9th Annual, was held in Orlando Florida, September 19th – 20th, and was the...
Are you “marketing” or marketing? A HIPAA fine print review
Back in July, we wrote about HIPAA and HITECH compliance as it relates to automatic patient communications, and discussed how software tools like RevenueWell adhere to these regulations. The deadline...
Spread the Message of the Importance of Oral Health
Oral Health America's Fall for Smiles® campaign is underway, having launched Sept. 1 with the release of our public opinion survey results that show that low-income older Americans are not...
Build Trust in Your Team
As dental management advisors and coaches, we all too often hear from dentists “I don’t know what she’s doing up at the front desk” or “I don’t know what they...
The Importance of a Positive Attitude
Sometimes, attitudes can build monuments. My job is to help doctors and their staff members improve their dental practices. In the past 15 years I have visited well over a...
Refinancing Existing Debt to Generate Cash Flow
If you’re like most of us, the very idea of refinancing your debt in the midst of a busy career and home life is enough to give you heart palpitations!...
5 Forgotten Forms of Marketing that Still Work
Yes! Social media is a great marketing tool. It is A form of marketing, but it is not THE only form of marketing. I’m a big fan of the role...
Patterson Today – Fall 2013
Three times a year, we release a new edition of Patterson Today, our office design, equipment and technology magazine. In each new edition we share the stories of doctors from...
Dental Social Media Marketing Success White Paper
Is your dental practice just getting started with social media marketing? Or perhaps you’re already using a few tools like Facebook, but you’re looking for some fresh approaches and ideas?...
Successful first year for Kids’ Healthy Mouths campaign
In just its first year the Kids’ Healthy Mouths campaign is making serious headway in improving children’s oral health habits: More parents are reporting that their children are brushing regularly,...
Eaglesoft Tip: Quick Report Batches
Ah reports! Is there any topic more fun than this one? You might think I’m being sarcastic but I’m typing this right now with a huge smile on my face...
New Options to Promote Your Facebook Page
In the past several years, there has been much confusion about contests and promotions on Facebook. Team members and marketers alike were unaware or ill-advised about Facebook guidelines and terms. ...
HIPAA Business Associate Agreement Update
As we mentioned previously, the U.S. Department of Health and Human Services announced updates to the HIPAA Privacy, Security and Breach Notification Rules. These updates were published in a new...
Leading the Way
On a reception room wall at Dental Oasis of Orange County, a vision statement is clearly printed for all patients to see and read. This is no textbook statement, however....
Cancer Saved My Life
Ever since she was a little girl, Donnell Rank knew that she wanted to be a businesswoman. She started her very own business at just nine years old, selling snacks...